Question 1

When does the auction close?

Accepted Answer

Our online auctions typically starts closing at 5:30pm on thursday night.  See the details for the specific auction you are interested in to get the exact date and time.

Question 2

When do I need to pay by?

Accepted Answer

All payments must be processed before the end of the Saturday after the auction.

Question 3

When can I pick up the auction items that I won?

Accepted Answer

Pick up times are 10-5 Friday and Saturday after the auction closes.

Question 4

When can I pick up my consignor check?

Accepted Answer

Consignor checks are ready for pick-up at Rocky Mountain Antiques the Wednesday after the auction has closed. If you do not pick them up that Wednesday, they will be mailed to you at the address you provided us.

Question 5

Where do you get all this stuff?

Accepted Answer

The wide variety of items come from the consigners who have dropped them off for auction.

Question 6

I couldn't bid on an item! What happened?

Accepted Answer

You were probably in the "catalog" version of the online auction instead of the "live" version. In the catalog version, the webpage has to be manually refreshed in order to see the amount of time left in the auction.

Question 7

I bid on an item, but I realized I don't actually want it..."

Accepted Answer

Please contact us in order to cancel bids.

Question 8

Do you ship items?

Accepted Answer

Yes! We ship many tems all over the US and the world.  If the item is oversized, extra fraglie, or requires specific packing instructions, we do have a custom shipping company that we work with to make sure the item gets to you exactly as you purchased it.

Question 9

When can I drop off items to be auctioned?

Accepted Answer

We start taking in items for the next month's auction starting the week after the last month's auction closes. The earlier in the week you drop off, the more likely the items are to make it in the sale. Generally, we are full before the end of that week.

Question 10

What items do you take for auction

Accepted Answer

Antiques, firearms, gold coins, jewelry, fine furniture, automobiles, etc. It is best to contact us to ask about your specific items.

Question 11

What items don't you take for the auction?

Accepted Answer

Items that are too badly damaged, worn clothing (non-vintage). Please contact us if you have questions about your specific items.

Question 12

When can I do a preview of the items for this month's auction?

Accepted Answer

For an online auction, please closely examine the pictures. If you have further questions or would like to see something in more detail, click on the "ask the auctioneer a question" button on the item and you can email us any questions that you have.

Question 13

What are the payment options?

Accepted Answer

We take cash, checks, Visa, MasterCard, and DIscover. 
NO American Express
ALL credit cards have a 3% processing fee
All gold coins MUST be paid by certified funds (cashier's check or money order)

FAQ

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